Life Style

Wuling Initiation with 24 Hour Service for Customers

25 February, 2024

Wuling electric car owners don’t need to worry when they encounter obstacles while traveling. Wuling provides 24-hour service to handle problems such as running out of fuel, battery problems, or flat tires. In difficult situations, such as minor accidents or technical difficulties, owners can count on help being available at all times. Fast and efficient service from Wuling 24 Hours enhances the experience of driving an electric car.

So, what are the main advantages that make Wuling 24 Hour Service a superior solution for electric car owners? Check out the explanation below.

Benefits of 24 Hour Emergency Roadside Assistance (ERA) Service

In an era of increasingly advanced mobility, vehicle owners, especially electric cars, are increasingly realizing the importance of having reliable after-sales service. Wuling Motors responds to this need by providing 24 Hour Emergency Roadside Assistance (ERA) services. This 24-hour service not only makes things easier for electric car owners, but also answers customer challenges and needs.

Here are some of the main benefits that electric car owners enjoy through ERA services:

• Availability 24 Hours, 7 Days a Week

Wuling’s ERA service can be accessed at any time, providing guaranteed emergency assistance without time constraints, whether in the middle of the night or on weekends.

• Tire Troubleshooting and Towing Assistance

ERA also handles flat tire or flat tire problems. Apart from that, it also provides towing assistance if a minor accident occurs on the road. This treatment is to ensure the safety and comfort of Wuling electric car owners in times of emergency.

• Battery Power

Running out of battery power is no longer a worry. Through ERA, Wuling provides services for battery problems.

• Key Issues

This service helps vehicle owners who experience key problems, such as leaving the key in the car or losing the key. However, the availability of this service is limited, namely only on certain vehicle models in main cities/Key Cities and dealers that have WMS.

• Carrying Towing Service

This service covers situations such as overheating, inability to shift the transmission, oil/fuel leaks, loose V-belts, puddles of water, as well as minor accidents. However, it should be noted that this service is only available in Main Cities/Key Cities.

• Information and Consultation Services

ERA not only provides direct assistance but also provides up-to-date information regarding charging stations, road conditions and advice regarding electric vehicle maintenance.

Terms and Conditions of 24 Hour Wuling ERA Service

Through the ERA service, you no longer need to worry because the support team from the official Wuling repair shop will immediately meet you at the location when the electric car owner needs help. However, there are several terms and conditions that need to be considered.

1. This service applies to Wuling consumers who experience problems on public roads, not on toll roads, official Wuling workshops, or workshops outside the official Wuling workshop network.
2. You can contact the Wuling Call Center or the nearest official dealer to access ERA services.
3. ERA service applies to Wuling vehicles that are less than 3 years old from the date of delivery.
4. ERA does not cover events or obstacles that require towing services or using a crane. In this case, if the problems encountered require this process, additional costs may be charged to the car owner.
5. The maximum range of Emergency Roadside Assistance (ERA) services from the point of incident to the nearest dealer is 30 kilometers. However, it should be noted that if the distance between the vehicle location and the dealer exceeds 30 kilometers, additional costs will be the responsibility of the car owner.

24 Hour Wuling Service Area Coverage

Don’t worry, the Wuling 24 Hour service area coverage has reached main cities and several regions in Indonesia. Anything? Here’s the list:

1. Jabodetabek area

• DKI Jakarta (except Seribu Islands Regency)
• Bogor
• Depok
• Tangerang
• Tangerang Selatan
• BekasiMedan

2. Semarang

3. Bandung

4. Surabaya

5. Denpasar

For areas/cities outside the list above, ERA services without towing are available at dealers who have Wuling Mobile Service (WMS). ERA service is valid during dealer business hours. If towing is required, the dealer will help find a towing service provider, and the cost of the towing service is borne by the car owner.

For areas/cities that are not included in the official Wuling dealer network, the dealer will provide information regarding scheduling times and ERA service costs that will be billed to you. Standard service fees:

• IDR 200,000 (excluding tax) per visit with a maximum distance of 30 kilometers from the dealer to the vehicle location.
• Additional fee: IDR 10,000/every 1 additional kilometer (excluding tax) per visit if the distance from the dealer to the vehicle location is more than 30 kilometers.
• If towing is required, the dealer will help find a towing service provider, and the cost of the towing service is the responsibility of the vehicle owner.

With this innovative ERA service, Wuling Motors makes Wuling electric cars a choice that is not only efficient but also comprehensive in providing safety and comfort for their owners.